How effective communication improves customer service

About

Business Connect Advisor, Nalinda Ranaweera, will give you practical tips in plain language, so you can immediately enhance customer satisfaction, resolve conflicts, and leave a lasting impression.

 

This webinar will cover topics such as active listening, empathy, handling difficult situations, and using technology for better communication.

 

What you will learn:

- Importance of customer service: Understanding why exceptional customer service is crucial for business success.

- Effective communication techniques: Exploring strategies for clear, empathetic, and efficient communication with customers.

- Handling difficult situations: Learning how to navigate challenging interactions, resolve conflicts, and turn negative experiences into positive outcomes.

- Building trust and loyalty: Techniques for building strong relationships with customers through consistent and personally tailored communication.

- Leveraging technology: Exploring tools and platforms to streamline communication processes and enhance the customer experience.

About the presenters

Nalinda Ranaweera - Nalinda is an engaging presenter with excellent business development and communication skills. Extensive experience in growth strategy and client relationship building. Lived experience in international business development, innovative start-ups and international logistics places Nalinda in a strong position to advise on a wide range of business issues. Skills include import/ export, supply chain, strategic procurement, contract management and strategic business planning.

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When

Location

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